Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the QLD Rental AI Assist service ("the Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use this Service.

2. Description of Service

QLD Rental AI Assist is a free, AI-powered informational chatbot designed to provide general guidance about Queensland residential tenancy laws, processes, and forms. The Service uses artificial intelligence (powered by Groq) to generate responses to your questions based on Queensland's Residential Tenancies Act and related legislation.

The Service does not provide user accounts, collect personal information, or process any payments. We use privacy-focused, cookieless analytics to understand general usage patterns. For full details on data handling, see our Privacy Policy.

3. User Responsibilities

By using this Service, you agree to:

• Use the Service for informational purposes only
• Verify all information with official sources such as the RTA or legal professionals
• Not rely on this Service for making legal, financial, or life decisions
• Use the Service in accordance with these Terms and all applicable laws

4. Prohibited Uses

You must not:

• Use the Service for any illegal purpose or in violation of any law
• Harass, abuse, or harm others through your use of the Service
• Attempt to reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems to access the Service without permission
• Introduce viruses, malware, or any harmful code into the Service
• Impersonate any person or entity or misrepresent your affiliation

5. Intellectual Property

All content, features, and functionality of this Service, including but not limited to text, graphics, logos, and software, are owned by the Service operators and are protected by international copyright, trademark, and other intellectual property laws.

The name "QLD Rental AI Assist" and related logos are trademarks of the Service operators. You may not use these trademarks without express written permission.

6. Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above exclusions may not apply to you.

7. Indemnification

You agree to indemnify, defend, and hold harmless the Service operators and their affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any decisions you make based on information from the Service

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease.

11. Contact Information

For questions about these Terms of Service, please contact us through official channels:

• For tenancy matters: Residential Tenancies Authority (RTA) — rta.qld.gov.au or 1300 366 311
• For legal disputes: Queensland Civil and Administrative Tribunal (QCAT) — qcat.qld.gov.au

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and QLD Rental AI Assist regarding your use of the Service, superseding any prior agreements or communications.